Last updated: February 2026
xTool F1 Laser Systems ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, submit inquiry forms, make purchases, or communicate with our team. This policy applies to all users of our website and services, regardless of location.
When you fill out a contact form, request a quote, place an order, or communicate with us, we may collect: your name, email address, phone number, company name, shipping and billing address, product interests, and the content of your messages. For purchases, we also collect payment information, which is processed securely by our third-party payment processor and is not stored on our servers.
When you visit our Site, we automatically collect certain technical information including: your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and device identifiers. We collect this data through cookies, server logs, and similar technologies.
We use essential cookies required for Site functionality, analytics cookies (Google Analytics) to understand usage patterns, and marketing cookies to deliver relevant advertising. You can control cookie preferences through your browser settings. Disabling essential cookies may impair Site functionality.
We use the information we collect to: process and fulfill your orders and quote requests; respond to your inquiries and provide customer support; send product updates, material guides, and promotional communications (only with your consent); improve our website, products, and services based on usage patterns; comply with legal obligations and enforce our Terms of Service; prevent fraud and protect the security of our systems.
For users in the European Economic Area, we process your personal data based on: your consent (for marketing communications and non-essential cookies); performance of a contract (for order processing and account management); legitimate interests (for website analytics, fraud prevention, and product improvement); and legal obligations (for tax, accounting, and regulatory compliance).
We do not sell your personal data. We may share your information with: shipping carriers to fulfill deliveries; payment processors to handle transactions securely; analytics providers (Google Analytics) to understand Site usage; email service providers to send communications you have opted into; and legal authorities when required by law or to protect our rights. All third-party service providers are bound by data processing agreements that limit how they can use your information.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Customer account data is retained for the duration of your relationship with us plus 5 years for warranty and legal compliance purposes. Marketing consent records are retained for 3 years after your last interaction. Analytics data is anonymized after 26 months.
We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorized personnel, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); restrict or object to certain processing activities; request data portability in a machine-readable format; withdraw consent at any time (without affecting the lawfulness of prior processing); and lodge a complaint with your local data protection authority.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at [email protected].
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.
Your data may be transferred to and processed in countries other than your country of residence, including China and the United States, where our offices and servers are located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, for any international data transfers.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice on our Site.
For any questions or requests regarding your personal data or this Privacy Policy, contact us at:
xTool F1 Laser Systems — Privacy Team
Email: [email protected]
Phone: +1 (888) 520-8355
Address: 14120 Parke Long Court, Suite 103, Chantilly, VA 20151, United States